Refund policy

Damaged, faulty or incorrectly packed orders

If your order arrives damaged or faulty, or we have packed the wrong product, we will replace it at no charge to you. Please contact us as soon as you can after your order arrives, with your order number and a photograph if something is broken.

Change of mind and ordering errors

Flower essences are a personal care product, so we do not refund or replace an order because the wrong item was chosen at checkout. If you are not sure which essence is right for you, please ask us before you order, or book a consultation with a registered practitioner.

Your rights under New Zealand law

Nothing here limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Goods sold to consumers in New Zealand come with guarantees that cannot be excluded, including that they are of acceptable quality and match their description.

Courses

Online courses:

Access to online courses are provided on behalf of First Light® College of New Zealand Native Flower Essence Therapy (Ogdoad Ltd) and are subject to their terms and conditions.

  • No refunds are made once your enrolment acknowledgement has been sent and you have access to the online school.
  • If you withdraw before the enrolment acknowledgement is sent, prepaid course fees are refunded less a 20% administration charge.
  • You may re-enrol once at no cost within 12 months of withdrawing.

Courses with Physical Product Kits

For all courses that include physical product, no refunds will be granted once access to the online school has been provided, regardless of whether the physical products have been opened, used, returned, or remain unused.

This policy ensures the energetic sanctity and integrity of the training materials, which are prepared with intention and sacred purpose

In-class courses:

When you enrol into an in-class course you are engaging with services and terms of conditions related to an independent tutor and education provider.  First Light Flower Essences of New Zealand® does not provide in-class First Light College of New Zealand Native Flower Essence Therapy courses.

    How to reach us

    Email hello@firstlightfloweressences.co.nz or phone (+64) 9 445 8383 Post: First Light Flower Essences of New Zealand®, PO Box 32003, Devonport, Auckland 0744, New Zealand.